Main Incoming Call Handling

Incoming Call Handling

Before you begin, ensure all your users and groups have been set up.

To set up the system to handle the flow of incoming calls, you have three options:

A. Virtual Receptionist

B. Specific User or Group with the Virtual Receptionist as a backup if the call is not answered

C. Specific User or Group with a Voicemail Box as the backup if the call is not answered

Virtual Receptionist

To Configure the Virtual Receptionist, you first need to add Routes.

A Route could be Press 1 for Sales (a group of people) or Press 3 to leave a VM for Jane Doe.

1. From the Main Number tab, select the Incoming Call Handling option
2. Working within the first option on the left, click on the link labelled "Virtual Receptionist" to configure routing
3. Input your Route selections
4. From the Greetings section, choose which type of media to play
5. Click on Save
6. Then click on Save Changes in the Incoming Call Handling window

Optional: Click on "Add Route" for additional routing rules set up.

Specific User or Group with the Virtual Receptionist

1. From the Main Number tab, select the Incoming Call Handling option
2. Working within the middle option, select the Group Name or the User Name from the drop-down menu
3. Select the Virtual Receptionist and follow the steps from the above Virtual Receptionist instructions to set up the Routing and Greeting
4. Click on Save Changes

Specific User or Group with Voicemail

1. From the Main Number tab, select the Incoming Call Handling option
2. Working within the right hand option, select the User or Group
3. Select the Voicemail
4. Click on Save Changes