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How to Set Up a Group

How to set up a Group, when a phone number or extension requires multiple people to answer a call.

  • Creating a Group

    The Groups tab is where you can set up multiple people to answer the incoming...

  • Allow Call-Forward

    Allow Call-Forward is where you can enable the feature to forward group calls...

  • Call Recording

    Call Recording is where you can personalize when group calls are recorded by ...

  • Caller ID Prepend

    Caller ID Prepend is a setting enabling a user greater visibility to group ca...

  • Next Action

    Next Action determines what happens if no one from the group answers the call...

  • Ringback

    Ringback is where you can personalize the greeting a caller will hear when di...